Jonathan Porter serves as Senior Vice President of Customer Operations for Alabama Power Company. Porter provides strategic leadership over customer operations, including the company’s business offices, Customer Service Center, Business Service Center and Online Customer Care for the 1.4 million customers in Alabama. In this role, Porter is responsible for guiding the customer channels which include phone, online customer care, chat, social media, interactive voice response, email and text for business and residential customers.
Porter joined Alabama Power in 1991 as a Customer Accounting intern through the INROADS program where he interned four summers with Alabama Power until graduation. He rejoined Alabama Power in 2000 and has held various positions of increasing responsibility to include Sr. Corporate Recruiter, Sr. HR Business Representative, Customer Service Supervisor, Assistant Business Office Manager, Lead HR Business Consultant, Assistant to the Executive Vice President of External Affairs, Birmingham Division Area Manager, Director Customer Service, Vice President of Human Resources & Ethics, and Birmingham Division Vice President. Prior to joining Alabama Power, Porter worked as an Underwriting Analyst at Protective Life Corporation and as a Manager at INROADS, Inc.
Porter serves as a member of the board of directors for the Jefferson County Education Foundation, Jefferson County Economic and Industrial Development Authority, Birmingham Jefferson Inland Port Authority, United Way of Central Alabama, REV Birmingham Inc., Birmingham Business Alliance, Birmingham Civil Rights Institute, Alabama Power Foundation, Alabama Business Charitable Trust Fund, and A.G. Gaston Boys & Girls Club. Porter is an advisory board member of the Community Foundation of Greater Birmingham’s LGBTQ Fund. Porter is Chairman of the 2021 Birmingham World Games Foundation, serves as a Board Trustee of Tuskegee University, a member of the Tuskegee University Athletic Hall of Fame, and a member of the Newcomen Society of Alabama. Porter is a graduate of Leadership Birmingham, Leadership Alabama, has been featured in Who’s Who in Black Alabama, was recognized as a “Top 40 under 40” by the Birmingham Business Journal, and was recognized as one of “20 leaders for the next 20 years” by Bhm Biz magazine.
Porter graduated cum laude from Tuskegee University with a B.S. degree in Business Administration. While at Tuskegee, Porter was a 4-year letterman in football and an All-Conference Scholar Athlete. Porter later received his MBA from The University of Alabama at Birmingham. A native of Bessemer, Ala., Porter and his wife Kima are the proud parents of daughters Laila and Kailyn.