Birmingham, USA | July 7 - 17, 2022

Volunteer FAQs

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FAQs

How many hours will I be required to serve?
Most volunteer teams require a minimum 20-hour commitment (split into shifts).

Shifts are typically 4-6 hours in length. You can serve multiple shifts per day or just one per day. Shift schedules will be available approximately April 2022.

 

What type of training is expected?
Every volunteer will complete a series of training modules that will prepare them to serve during The World Games. Learn more about training modules

 

Will I have to complete a background check?
Yes, all volunteers will be subject to a background check due to The World Games being a SEAR (Special Event Assessment Rating) 1 rated event; the highest security level assigned.

Accepted forms of identification: Social Security Number, Passport, or VISA. (Used only for the application process.)

 

Will I have to apply to volunteer?
Yes, all volunteers must go through the online application process, followed by an interview. This process allows us to be able to place volunteers appropriately. Application does not guarantee acceptance as a volunteer.

 

What all is involved in the application process and selection process?
Please read about The Volunteer Journey here.

 

How old do you have to be to volunteer?
Volunteers must be 18 years old by July 1, 2022. We have limited youth volunteer opportunities (Ages 14-17 by July 1, 2022). Please view youth volunteer information here

Volunteers will receive the following perks package:

  • Official TWG 2022 volunteer uniform shirt
  • Official TWG 2022 volunteer headwear
  • Official TWG 2022 volunteer bag and water bottle
  • Official TWG 2022 volunteer pin
  • Complimentary Event Tickets* Volunteers will receive 8 tickets, and can earn more as additional shifts beyond the minimum are completed *Learn More
  • Participation in Closing Ceremony
  • Volunteer appreciation event
  • Meals while on shift

What are the basic steps to volunteer?

  1. Learn about the program (you’re doing that now!)
  2. Fill out the application online using Rosterfy platform
  3. Pass a background screening
  4. Complete a brief interview
  5. Accepted volunteers will receive an official invitation and commit to the volunteer requirements and code of conduct
  6. Complete training modules
  7. Communicate with your Team Captain
  8. Sign up for your volunteer shifts (approximately April 2022)
  9. Get your uniform package and goodies! (approximately May 2022)
  10. Complete any on-site and team specific training
  11. VOLUNTEER AND HAVE THE BEST TIME EVER!

 

What is Rosterfy? 
Rosterfy is the platform we use for our Volunteer Program.

After creating an account, you will use this account to complete the volunteer application, sign-up for interviews, complete training, sign-up for shifts, access perks, and access anything related to the Volunteer Program. Please be sure to enter the correct contact information.

Rosterfy will send all communications to your listed phone number and email. If you forget your password, visit the login page and reset it.

 

What’s involved in the interview process?
All interviews will be virtual and will last approximately 15 minutes. Applicants can choose from a list of available timeslots to schedule an interview.

We will encourage volunteers to read through the FAQs and the information provided before the interview.

 

What are the training module topics? 

  1. Onboarding/Welcome to TWG
  2. Mission & Values
  3. Communication/Teamwork
  4. Diversity, Equity & Inclusion
  5. Culture & Etiquette
  6. Disability & Inclusion
  7. Human Trafficking & Safety Protocols
  8. Team Training

 

How will I complete the training?
Volunteers will complete virtual modules at their own pace in sequence between February and May.

Team training modules specific to your assignment may be delivered virtually and may require on-site training in June/early July.

Can I volunteer even if I do not live in Birmingham, USA?
Yes, we welcome volunteers from all over the world to join us! We will offer virtual training for these volunteers. On-site training needs for most teams can be done on-site at the beginning of The Games.

 

Is housing or travel paid for?
We do not provide complimentary lodging or paid travel. We recommend all volunteers book housing as soon as possible.


What do I wear?
Every volunteer will receive a uniform package consisting of an official volunteer shirt and headwear (ball cap or bucket hat). Volunteers are not required to wear the headwear; however, please wear the official piece provided to you if you do wear headwear. Volunteers must wear the volunteer shirt at all times while volunteering and only be worn while volunteering. (Please do not wear it while attending the event as a spectator).

Volunteers will provide their own bottom garments. We ask that all volunteers wear comfortable, closed-toe shoes while on duty. Each volunteer will be provided a bag and water bottle. Please plan accordingly. Most venues will NOT have a secure place to keep your items while on shift. Volunteers will have the option to purchase additional volunteer uniform shirts if needed at a reduced cost.

 

Can I receive Continuing Education Units (CEU’s) or Continuing Professional Development (CPD) credits for completing the training modules?
YES! We have many professions approved to give CEU/CPD credits for completing these modules. When you fill out the Volunteer Application, it will ask for the name of your organization that may provide CEU’s/CPD’s. We will approach all listed organizations for verification.

 

When will I get my complimentary tickets?
Upon completion of the general modules and acceptance of the assigned shift schedule, you will be given a code to redeem your complimentary tickets.  If you do not show up for an on-site training event after module completion, or if you do not show up for a scheduled shift, your complimentary tickets will be deactivated.

 

How many tickets do I receive?
You will receive eight complimentary tickets. There is limited access to events, and tickets are given based on availability. Event access is specified below. You will use these tickets for yourself or give them to guests. Learn more about children’s tickets here

 

Which events do I have access to use for my complimentary tickets?
You may use your complimentary tickets at the following events, on an as available basis. 

The medal rounds of events are NOT available in all cases (except where noted).

*Dates and further information about events can be found here

  • Air Sports – Barber Motorsports Park
  • Archery (Field & Compound Target) – Avondale Park
  • Artistic Skating – Birmingham Crossplex
  • Beach Handball – Sloss Furnaces
  • Canoe Marathon  – Oak Mountain State Park
  • Fistball – Birmingham Southern College
  • Flag Football – Legion Field (medal rounds available as well)
  • Muaythai – Boutwell Auditorium
  • Speed Skating Road – Birmingham Crossplex
  • Speed Skating Track – Birmingham Crossplex
  • Sport Climbing – Sloss Furnaces
  • Waterski & Wakeboard – Oak Mountain State Park

 

Do I get in free at events I’m not working?
Volunteer Credentials ONLY give you access to events in a working capacity. Your credential will not provide you with access as a spectator. Events you wish to go to as a spectator will either need to be purchased or use your complimentary tickets. Please remember, only certain events will be available to access with your complimentary tickets, and all are on an as available basis.

 

Will I be able to watch events where I am working?
Some limited positions may view the field of play while you are working. However, your priority is your assigned task/post while on shift. Volunteers should focus on their assignments as opposed to the game/match.

 

Who do I report to?
Volunteers accepted will be placed on a specific team. Each team will have 2 Team Captains. These team captains will be your main communication point for questions and engagement leading up to and during the event. Team Captains will report to their assigned Volunteer Division Leads.

 

How do I receive information?
When you apply to volunteer, you will create a profile and answer questions in our volunteer management system, Rosterfy. Along with volunteer registrations, Rosterfy will be used for all volunteer-specific information leading to and during The Games, including Team assignment information, training modules, Team Captain information and communication, shift assignment, volunteer manuals, general event info for volunteers, and more!

 

Do volunteers receive payment?
Volunteers do not receive payment or compensation. Serving as a volunteer is voluntary.

 

Will I get Parking/Transportation while volunteering?
Many venues will have assigned areas for volunteers to park while on shift. Volunteers should consider transportation time in preparing to arrive for their shift. Some venues have little to no parking at the venue. In those cases, volunteers will be able to park in a designated lot near the BJCC and take a shuttle to their venue. Check back for further information concerning parking closer to The Games.

 

Are meals provided while volunteering?
Yes, all volunteers assigned to a specific venue (venue teams and sports teams) will have a meal plan at their venue that will be communicated to them by their Team Captain.

For volunteers not assigned to a specific venue, you will check in and receive a meal at the Volunteer headquarter located in the East Exhibit Hall at the BJCC. Once you check in with your Team Captain there, you will then be able to shuttle to your assignment location for that shift, but you should eat your provided meal at Volunteer HQ either before or after your shift, depending on the times.

What if I have specific food allergies/needs?
Once you have been assigned as a volunteer, we will gather any dietary needs. In some cases, we will accommodate them but cannot guarantee it. A full meal schedule will be available before The Games so you can make any accommodations if needed.

 

Will water be provided while volunteering?
Yes, every location will have products available to volunteers!

 

Are there volunteer leadership opportunities?
Yes! If you can volunteer in an expanded role as a Team Captain, please note that on your Volunteer Application. Noting interest in this on your application does not guarantee you nor commit you to a role as a Team Captain.

We will need Team Captains for all 125+ volunteer teams throughout the program. The commitment requires communication with the volunteers on your team and the event staff to determine and set up volunteer shifts. You will serve as the main point of contact for the volunteers on your team. A Team Captain must be on shift at all times when you have volunteers on shift. Thus each team will have at least 2 Team Captains for each team to split these duties (some Teams may require two or more Team Captains).

Each Team Captain will also have a Division Lead volunteer who will serve as your main point of contact to navigate responsibilities leading up to and during the event. Team Captains will lead their volunteer team on-site during The Games. They will also ensure any of their volunteer needs are met while they are on shift, including managing meal breaks, hydration, medical attention, and so forth. Volunteers serving in a Team Captain role will also receive additional perks.

 

What is a team captain?

  • Each team must have a Team Captain on shift at all times
  • A Team Captain is the lead person (or people) for their team
  • Some teams may have more than one captain to ensure a captain is available on all shifts

What is the time commitment to serve as a Team Captain?

  • Team Captain must be available 12 hours per month from February to March
  • Availability will need to increase to 25- 30 hours a month from April – June
  • Starting July 1 – July 20 Team Captain will need to be available 40+ hours

What are the responsibilities of the Team Captain?

  • Be a role model of leadership that demonstrates compassion and service
  • Attend Bi-weekly calls with TWG 2022 staff/volunteer leadership in your area to learn the specific needs of the volunteers within your team
  • Work with TWG staff to develop training specifically for your team
  • Communicate regularly with your team on any updates or needed information – or just to stay in touch!
  • Build shift schedules for your team to cover The World Games event (in coordination with TWG staff)
  • Manage your team using the TWG volunteer system, Rosterfy. This platform allows you to communicate with your team quickly

What are the main responsibilities for the Team Captain during The Games? 

  • Be on-site during the times their team volunteer is serving
  • Ensure all volunteers on their team are checked in and given any instructions for their shift
  • Serve as the point of contact for the volunteers on shift for any issues
  • Assist other teams with volunteer staffing if a need arises
  • Serve as the key contact between the team volunteers and the TWG staff/volunteer leadership

Are there additional perks for Team Captains?

  • Two volunteer shirts
  • Additional tickets (more details provided upon being selected as a lead volunteer)
  • Additional invitation to the volunteer appreciation event

 

What if I have other questions not listed here? 
Please email us at [email protected] Our team will work on your inquiry and should get back to you with an answer within 24-48 hours.